Account Email Release: Freeing Deleted Account Email for Main Organization Use

the account for he**o@bo***ta***terf***ly.org was deleted and you now need that email freed so you can use it on your organization’s main account.

Hello Burba,

Thanks for reaching out to Jotform Support. I understand that you need access to your account associated with hello@boostafosterfamily.org. Upon checking, this account is still active and wasn't deleted. If you need to regain access to it, you can reset the password of the account.

Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.

I want to use the same email on an account but I deleted it and now someone giving me access to sign something and I can’t login or create a new account and I have to use the same email

Hello Burba,

The Silver account is still linked to hello@boostafosterfamily.org. Can you confirm what email address you want to use for this account? If you don't have access to hello@boostafosterfamily.org to update the email address, you can fill out the account recovery form here.

Let us know if there’s anything else we can help you with.