really bad system - lost podo chats

I did a very long (hours!) chat with Podo to get help on something. Then it disappeared before we finished. A new Podo chat tells me that you do not save chats in customer accounts, as woud be logical, so all that work was lost. Podo says that happens sometimes.

Started a new chat. Back and forth a few times. Then Podo stopped responding. Repeated "are you there" type comments got no response.

I had to log out and back in to clear the podo window.

So now I am starting for a third time.

I am not loving jotform so much today.

Please get your colleagues to save chats in the customer account. Your failure to do so cost me more in lost time than I spend on jotform in an entire year.

Hi rtolmach,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

Hi rtolmach,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

In the meantime, let us know if you have any other questions.