Form Freezes When Clicking Submit

Hello-

I have created a new patient intake form and it will freeze at the end when you are clicking submit. Please advise.

It sounds like your submit button is getting stuck on “Please wait…”.

Here are a few things I’d suggest trying:

• First, please clear your form cache from your Jotform account. You can follow the steps in this guide: How to Clear Your Form Caches.
• After that, test your form again.
• If it still freezes, clear your browser cache and cookies, then try submitting the form again.
• Also try using a different browser (for example, switch from Chrome to Edge or Firefox) or a different internet connection to see if the behavior is the same.

If it’s still freezing after these steps, please share the form URL so I can help you check further.

/jf/form.jotform.com/261585415901155

still freezing

Hi Dr.,

Let me help you with that:

Since your form at /jf/form.jotform.com/261585415901155 is still freezing on submit, this is typically caused by the submit button getting stuck on Please wait.... The recommended steps are:

First, clear your Jotform form cache:

1. Go to your Jotform account settings and locate the option to clear form cache (you can follow the instructions in the guide on How to Clear Your Form Caches).
2. Clear the form caches.
3. Open your form again and try a test submission.

Then, clear your browser cache and test in another browser:

1. Clear your browser cache and cookies (you can use the official help pages for Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari).
2. Close and reopen the browser after clearing the cache.
3. Try submitting the form again, and also test using a different browser or internet connection to see if the issue persists.

If it is still freezing after these steps, please let us know which browser and device you are using, and whether the submit button shows Please wait... or any other message, so we can better understand what is happening.

Give it a try and let us know how it goes.

stuck on please wait. Have tried on microsoft edge, google, and apple iphone browser

Thanks for confirming that and for testing on multiple browsers and devices.

Since you already cleared your form and browser caches, to help us better understand the issue, could you share a screenshot of your browser’s Console Log?

• Please follow this guide to get the console report: How to Get a Console Report from Most Common Browsers.
• Once you have it, take a screenshot of the console while the submit button is stuck on “Please wait…” and send it here.
• If you haven’t already, please also provide the exact page URL where you’re encountering the issue (for example, if the form is embedded on your website, share that page link).

With those details, I can help narrow down what’s causing the freeze.