I can't do E-mail Authentication as old email account deleted

Good morning,

I am unable to access our Jotform account (administrator@bsh.org.uk) because it is requesting authentication linked to the administrator account that was originally used to create the account.

Unfortunately, the staff member who created and managed this administrator account has since left the organisation, and their email account has been deleted. As a result, I am unable to complete the email authentication process.

Could you please advise on the steps required to regain access to the account or assist us with updating the authentication method?

Thank you for your assistance, and I look forward to hearing from you.

Isabella

Hi Isabella, since you no longer have access to the original administrator email, the next step is to go through our account recovery process so our team can verify ownership and help you regain access.

Please follow these steps:

• Go to this guide: Recover Your Jotform Account.
• Scroll down to the form on that page.
• Fill out all requested details about the account (including the email administrator@bsh.org.uk and any other information that can prove ownership).
• Submit the form so our support team can review and contact you with next steps, including updating the email/authentication method if appropriate.

If you’re not the only person who needs access, let me know how your team is structured so I can also point you to options like sub-accounts or shared access once the main account is recovered.