Form Submission: Error 'This form is currently unavailable' on Mobile Devices

When I submit the form from a computer, it works fine. However, when I try to submit it from a smartphone, I get an error that says, "This form is currently unavailable." How can I fix this?

Hi AGTRE,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The message "This form is currently unavailable" appears when a form is either disabled or deleted. Since it works on desktop but not on mobile, it’s likely that the mobile view is loading a different or outdated link/embed that points to a disabled/deleted version of the form.

Let me help you with that:

First, confirm the form’s status

1. Open your form from your Jotform account on a computer.
2. Check whether the form is enabled in your form settings (the form must be enabled, not disabled).
3. Make sure you are using the correct, active form and that it has not been deleted or replaced by a newer version.

Next, verify the link used on mobile

1. Open the form on your smartphone using the same direct URL you use on desktop (copy the URL from your browser on desktop and send it to your phone).
2. Compare the URL that shows the error on mobile with the working desktop URL to ensure they are exactly the same.
3. Update any saved links, bookmarks, QR codes, or app/website embeds on mobile that might still point to an old or disabled form.

If the form is embedded in a website or app

1. Open the page on desktop where the form is embedded and confirm the form loads correctly.
2. Check the embed code or link used there and confirm it matches the active form’s URL.
3. Re-embed or update the form link in your mobile site/app if it’s using a different or outdated form ID that has been disabled or deleted.

If you can share whether you are opening the form via a direct link, QR code, or an embedded page on mobile, we can narrow down which link might be pointing to the unavailable form. After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Let us know if you have any other questions.