PDF are not Displaying Images Correctly or Being Cut Off

Hi there,

I have set up a form so it produces a notifuation email with the feilds of the form filled out including images that are uploaded.

Due to the nature of this form they do need to upload a lot of images. I do know that there is an size limit of the PDF of 5mb, so after it did not work teh first time I have reduced the images before uploading so the total szie of images in the PDF should be well under the 5MB limit.

BUt I am still having issues with the images being dis[layed in teh PDF, firstly some are still not being displayed at all with a small icon of an image, others a tiny and not being displayed correctly and others are bing cut off and you can only see parts of it between pages.

The are all teh same sized images so I don't knwow what is happening

Can you help me sort this out.

Many thanks,

Simon

Images below:

Hi Walter,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From what you described, your notification email’s attached submission PDF is under the 5 MB limit, but the images inside the PDF are either missing (showing a small broken-image icon), appearing very small, or being cut between pages. The available information focuses on how PDF attachments and size limits work, and it suggests a reliable workaround when many images are involved.

Let me help you with that:

1. Use a PDF download link instead of relying only on the attachment

Since attachments are limited to 5 MB and some email clients also enforce their own limits, one stable option is to include a PDF download link in your notification email. This way, even if the attachment has issues, you can still open the full PDF via the link.

1. Go to your form in Form Builder, then click on Settings.
2. Click on Emails on the left, then hover over your Notification email and click the Pencil icon to edit it.
3. Click inside the email body where you want the link to appear.
4. Click on Form Fields in the toolbar and select PDF Link. This will insert the {pdf-link} tag.
5. Click on Save to update the email.

When you receive the email, that {pdf-link} tag will be replaced by a clickable link to download the generated submission PDF. This often handles larger or more complex PDFs more reliably than an inline attachment alone.

2. Re-add the PDF attachment in the email settings

If you still want the PDF as an attachment as well, you can reconfigure it to rule out any attachment configuration issues.

1. In Form Builder, click on Settings.
2. Click on Emails, then click the Pencil icon on your Notification email.
3. Go to the Advanced tab.
4. Make sure PDF Attachment (or Attach PDF) is toggled ON, and that your desired PDF document is selected.
5. Click on Save at the bottom.

3. If you are also attaching uploaded image files directly

If you are sending the uploaded image files themselves as attachments, and there are many of them, the combined size can still approach or exceed limits even if each file is small. In that case:

1. Go to Settings → Emails → edit your Notification email.
2. Open the Advanced tab.
3. Check whether Send File Uploads as Attachments is enabled; if many files are attached and you see issues, consider turning this OFF and relying on the PDF Link instead.

4. Next step so we can narrow it down

To better understand the specific display issue (missing icons, tiny images, or cut images), it would help to know:

• How you are opening the PDF (directly from the email attachment, via the {pdf-link}, or downloaded from Jotform Tables/PDF Editor).
• Whether the same issue appears if you download the submission PDF directly from Jotform (outside of email) and open it on your computer.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Let us know if you have any other questions.

Hi Simon,

We can update your File Upload format in PDF Editor so more photos can fit better. Let me show you how:

1. In Form Builder, click on the Downward Arrow icon on the top left corner of the page, and select PDF Editor.

2. Now, click on the File Upload element and on the Gear icon under it.

3. In the File Upload Settings on the right, update the Display Style and Image size as needed.

As for images showing as a blank link, double check that these images have not been deleted in your tables yet. If the files have been deleted, broken image icons may appear in your PDF file.

Reach out again if you need any help.