How to Enable and Set Up Two-Factor Authentication (2FA) in Jotform Enterprise

With Jotform Enterprise, you can strengthen your account security by enabling Two-Factor Authentication (2FA) at the server level. Once it’s turned on, users in your Enterprise account can choose to enable 2FA for their individual accounts, adding an extra layer of protection beyond just a password. Instead of relying on a single login step, users will be asked to enter a verification code from an authenticator app when signing in.

This added security helps protect your organization’s data and reduces the risk of unauthorized access, making it especially useful for teams that handle sensitive information or want to encourage stronger security practices across all users. Whether you’re an admin managing security settings for your organization or a user looking for extra peace of mind, enabling 2FA is a simple and effective way to keep your accounts better protected.

Enabling Two-Factor Authentication (2FA) in Admin Console Dashboard

While logged in to your Admin account, you can enable 2FA login for users under your server in a few quick steps. Here’s how to do it:

1. On the top-right side of your Workspace page, click on your Profile Picture/Avatar.
2. Then, in the menu that opens, click on Admin Console.

3. Next, in the menu on the left side of the Admin Console Dashboard, click on Security.

4. Now, under Security & Authentication, on the right side of Two-Factor Authentication (2FA), toggle it on.

That’s it. Your users can now enable two-factor authentication (2FA) for their accounts through their Account Settings, adding an extra layer of security when signing in to your server.

Requiring Two-Factor Authentication (2FA) for Enterprise Users

Once you’ve enabled 2FA login for enterprise users, you can make it mandatory for all users under your server in just a few steps. Here’s how to do it:

1. While you’re in the Security tab of the Admin Console Dashboard, under the  Two-Factor Authentication (2FA) section, toggle on Enforce Two-Factor Authentication For All Users.

2. Next, in the Confirmation window that comes up, you can put a check in the box next to Notify All Users by Email to Configure Their 2FA Settings if you want to notify users under your server about the change and provide information about 2FA and how they can set it up.
3. Then, click on Yes, Enforce 2FA.

That’s it. If you haven’t set up 2FA yet for your admin account, you’ll be redirected to the configuration page immediately after requiring it, and you’ll need to complete the setup before accessing your account again. Users under your Enterprise server will also be required to configure and set up their 2FA settings the next time they log in.

After successfully setting up 2FA, users will be prompted to copy or download their Recovery Codes to continue. These codes are important—you’ll need them if you ever lose access to your authenticator app and still want to sign in to your Enterprise account. So be sure to save them somewhere safe and accessible.

If you’d like to disable the requirement for all users to set up 2FA, a confirmation window will appear. Simply click Yes, make 2FA optional to proceed and allow users to decide whether they want to enable 2FA on their accounts.

Enabling Two-Factor Authentication (2FA) in Your Account Settings

Once Two-Factor Authentication (2FA) has been enabled in the Admin Console, users can set up 2FA for their Enterprise accounts using an authenticator app in just a few simple steps. Here’s a quick how-to:

1. On the top-right side of your Workspace page, click on your Profile Picture/Avatar.
2. Then, in the menu that opens, click on Settings.

3. Next, in the menu on the left side of the page, click on Security.

4. Now, under Secure Your Account, toggle on Two-Factor Authentication (2FA).

If Single Sign-On (SSO) is disabled for your organization, you’ll first need to verify your account with your password in the “Enable Two-Factor Authentication (2FA)” window to proceed.

5. Then, in the Configure the Authenticator App window, scan the QR code or enter the Setup Key in your authenticator app. 
6. After that, enter the generated code in the boxes, and then click on Enable 2FA.

7. In the confirmation window, Copy or Download your recovery codes. You’ll need them if you lose access to your authenticator app, so keep them somewhere safe and easy to find. 

That’s it. You’ve successfully enabled 2FA and added an extra layer of security to your Enterprise account. You’ll also get a confirmation email at the address linked to your account to let you know it’s turned on.

From now on, every time you log in to your Enterprise account, you’ll enter a verification code from your authenticator app after your password.